Rental Agreement

1. Parties and equipment

This agreement is between M & C Co Pty Ltd (ABN 37 609 221 187) trading as CineCiti, Shop 2, 8-10 The Avenue, Hurstville NSW 2220 ("CineCiti", "we") and the person or business named on the order ("the Hirer", "you").

The equipment is everything listed in the equipment schedule on your order, including cases, batteries, chargers, cables, caps and accessories. The schedule is the record of what you collect and what you must return. Each rental listing on our website also shows what's in the box, so you know what to expect before you book.

2. Hire period, collection and return

1. The hire period starts at the collection date and time and ends at the return date and time shown on your order.
2. At collection you must show current photo ID (driver licence or passport) matching the name on the order. A business hire must be collected by an authorised representative.
3. We will check the equipment with you at collection and record its condition in the equipment schedule. You must report any fault or missing item within 12 hours of collection or delivery, with photos or video of the fault. After that time, the equipment is taken to have been supplied complete and in working order.
4. You must return the equipment to our Hurstville store by 5pm on the return date shown on your order, clean, complete and in the same condition as supplied, except for fair wear and tear.
5. We will inspect the equipment within 2 business days of return. The rental is not complete until this inspection is done.
6. You may not lend, sub-hire, sell or give the equipment to anyone else, or take it outside Australia, without our written consent.

3. Fees, security bond and pre-authorisation

1. Rental fee. The rental fee is shown on your order and is paid in full when you book.
2. Security bond. You must provide a security bond equal to 100% of the replacement value of the equipment on your order. The replacement value is the price on our retail website on the date of booking, and it is recorded in the equipment schedule. We will confirm the bond amount to you before collection.
3. How the bond is held. The bond is held either as a pre-authorisation on your credit card taken at collection (the funds are held, not charged), or as a refundable payment returned to the same card after the return inspection.
4. Long hires. Card pre-authorisations usually last about 7 days, depending on your card issuer. If your hire is longer than your card issuer's hold period, we may renew the pre-authorisation or take the bond as a refundable payment.
5. Release. We release the pre-authorisation, or refund the bond, within 2 business days of a satisfactory return inspection. Your bank may take a few extra days to show the funds.
6. Use of the bond. You authorise us to charge all or part of the bond for amounts you owe under this agreement, including late fees (clause 6), cleaning, repair, replacement of lost or damaged items (clause 5) and unpaid fees. We will send you an itemised statement of any amount charged.
7. Amounts above the bond. If the amounts you owe are more than the bond, you must pay the difference within 7 days of our invoice. You authorise us to charge the card used for the order for that difference.

4. Care and use of the equipment

While the equipment is in your possession, from collection until we receive it back, you must:

• use it only for its intended purpose, by competent people, following the manufacturer's instructions;
• protect it from rain, water, sand, dust, extreme heat, smoke, haze or pyrotechnic effects unless it is rated for those conditions or we agree in writing;
• never leave it unattended in a vehicle or public place;
• not open, modify, repair or service it, or remove serial numbers or labels;
• transport it in the cases supplied; and
• tell us immediately if it is faulty, damaged, lost or stolen.

If equipment develops a fault that is not caused by you, stop using it and contact us. We will repair or replace it where possible or refund the unused part of the rental fee.

5. Loss, damage and theft

You are responsible for the equipment from collection until we receive it back, including any loss, theft or damage, other than fair wear and tear or a fault not caused by you.

"Replacement value" means the price of a new equivalent item, or of the missing accessory, on our retail website on the date of the loss or damage.

For theft, you must report it to police within 24 hours and give us the police report number. We will give you a copy of any repair quote or invoice before charging you, and you may obtain a second quote within 5 business days.

We recommend you insure the equipment for its full replacement value while in your care. Your own insurance does not reduce your responsibility to us under this clause.

6. Late return

1. Return the equipment by 5pm on the return date shown on your order. If you need more time, contact us before then. Extensions depend on availability and are charged at the normal daily rate.
2. Equipment returned late without an approved extension is charged at 1.5× the daily rental rate for each day or part day it is late, plus any costs we incur because another booking cannot be filled.
3. If equipment is more than 3 days late and you have not contacted us, we may treat it as lost under clause 5, charge the replacement value, and report it to police as not returned.

7. Cancellations and changes

Changing dates is free if made more than 48 hours before collection and the equipment is available. If we cannot supply the equipment for reasons within our control, we will offer a similar item or a full refund.

8. Liability, Australian Consumer Law and general terms

1. Consumer guarantees. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this agreement excludes, restricts or modifies those guarantees or any right you have under them.
2. Limit of liability. To the extent the law allows, our liability for a failure to comply with a consumer guarantee for goods or services not of a kind ordinarily acquired for personal, domestic or household use is limited to resupplying the equipment or refunding the rental fee.
3. Indirect loss. To the extent the law allows, we are not liable for lost footage, lost data, lost profit or missed bookings caused by equipment failure. You are responsible for backing up your recordings.
4. Your indemnity. You indemnify us against claims by third parties arising from your use of the equipment, except to the extent caused by our negligence.
5. Personal information. We check your photo ID at collection and record the ID type, number and expiry date, with your contact and order details, to manage the hire and recover equipment. We do not keep copies of ID documents. We handle this information under our Privacy Policy.
6. Termination. We may end the hire and recover the equipment if you breach this agreement, provide false information, or the equipment is at risk.
7. Governing law. This agreement is governed by the laws of New South Wales, Australia.
8. Entire agreement. This agreement, your order and our website terms make up the whole agreement. If any clause is invalid, the rest still applies.